M/M/c queue and approximations exist for an M/G/k queue.) Statistical analysis of call centre data has suggested arrivals are governed by an inhomogeneous Poisson process and jobs one candle strategy forex have a log-normal service time distribution. In this model, the operator does not own, operate or host the equipment that the call centre runs. Kennedy., Call centres, School of Electrical and Information Engineering, University of the Witwatersrand, 2003.
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